Terms of service.

Introduction

Welcome to Leo.ai (the “App”), an AI‑powered patient advocacy platform operated by Equinox Solutions, LLC (“Equinox Solutions” “we,” “us,” or “our”). These Terms and Conditions (the “Terms”) govern your access to and use of the App and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and all applicable laws. If you do not agree to these Terms, you must not use the Services.

Definitions

For purposes of these Terms:

  • “Personal Data” means any information that identifies or relates to an identified or identifiable individual, including personal health information, medical records, insurance details, and any data reasonably linkable to a specific person.

  • “Processing” means any operation performed on Personal Data, such as collection, use, storage, disclosure, analysis, or deletion.

  • “Third Party” means any entity other than Equinox Solutions, its controlled affiliates, and the individual to whom the Personal Data relates.

License to Use

Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable, revocable license to access and use the Services for your personal, non‑commercial healthcare advocacy purposes only. You may not use the Services for any commercial, research, or institutional purpose without our prior written consent.

User Eligibility

You must be at least 18 years old, or use the Services under the supervision and with the consent of a parent, guardian, or other legally authorized representative, to access or use the App. By using the Services, you represent and warrant that you meet these eligibility requirements and that your use of the Services does not violate any applicable law or regulation.

Acceptable Use

You agree to use the Services solely for lawful purposes related to healthcare advocacy and navigation. You agree that you will not:

  • Provide false, misleading, or incomplete information about yourself or others.

  • Use the Services to harm, threaten, or harass any person or to interfere with their access to healthcare.

  • Attempt to gain unauthorized access to any systems, networks, accounts, or data.

  • Interfere with, disrupt, or degrade the security or proper functioning of the Services.

  • Use the Services in a way that violates any applicable privacy, healthcare, or consumer protection laws.

We may monitor use of the Services to detect and prevent abuse, security incidents, or violations of these Terms.

Patient Data and Privacy

Protecting your privacy is central to Leo.ai’s patient‑centric mission. Any Personal Data you provide to us, including personal health information, is collected, used, disclosed, and protected as described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge that you have read and understand the Privacy Policy and consent to our data practices described there, including our approach to consent, transparency, and user control.

User‑Generated Content and Data

You retain ownership of the information and content you submit to or through the Services, including your Personal Data. By submitting content, you grant Project Leo.ai a limited, non‑exclusive, worldwide, royalty‑free license to use, store, reproduce, modify, and process such content solely as necessary to:

  • Provide, maintain, and improve the Services.

  • Support your healthcare navigation and advocacy.

  • Comply with applicable law and enforce these Terms.

We do not obtain any ownership rights in your data, and we do not use your Personal Data for unrelated purposes without your proactive, informed consent, as further described in the Privacy Policy.

You represent and warrant that you have all necessary rights and permissions to provide any content or data you submit and that such content does not infringe or violate the rights of any Third Party.

AI and Machine‑Learning Features

Certain features of the Services rely on artificial intelligence and machine‑learning technologies to, for example, appointment preparation, insurance denial navigation, and communication with providers or payers. By using these features, you authorize us to process your information, including Personal Data, as described in the Privacy Policy and in accordance with applicable laws.

Where we use your information to train, tune, or improve models, we will do so in line with the limitations and safeguards set out in the Privacy Policy, including the use of de‑identified or aggregated data where appropriate and, where required, obtaining separate, informed consent for certain training uses.

Payment and Fees

Access to certain features of the Services may require payment of fees or a subscription. Any fees, billing terms, and renewal policies will be presented to you at the time of purchase or upgrade and are incorporated into these Terms by reference. You agree to pay all applicable charges and taxes associated with your use of paid Services.

No Medical, Legal, or Financial Advice

Leo.ai is designed as a patient advocacy and navigation tool, not as a substitute for professional medical, legal, or financial advice. The information and outputs provided by the Services are for informational and support purposes only and are not medical diagnoses, treatment recommendations, or legal determinations. You should always consult qualified professionals for decisions about diagnosis, treatment, emergencies, or other critical matters.

You acknowledge that you are solely responsible for your decisions and actions related to your healthcare and that you will not rely on the Services as the sole basis for any medical, financial or legal decision.

Intellectual Property Rights

All technology, software, AI models, user interfaces, text, graphics, logos, trademarks, and other materials forming part of the Services (excluding your own content) are owned or licensed by Equinox Solutions, LLC and are protected by intellectual property and other laws. You may not copy, modify, distribute, sell, or create derivative works based on the Services or any content we provide, except as expressly permitted in these Terms.

Prohibited Uses of Personal Data

You agree not to use, share, or disclose any Personal Data accessed through the Services for purposes that are not explicitly authorized by the individual’s informed, proactive consent or by applicable law. In particular, you may not:

  • Use Personal Data obtained through the Services to build or enrich unrelated profiles, databases, or analytics products.

  • Use Personal Data for targeted advertising, marketing, or commercial outreach without separate, explicit opt‑in consent from each individual concerned.

  • Attempt to re‑identify any de‑identified, anonymized, or aggregated data that you may access.

Marketing and Targeted Advertising

We do not use your Personal Data for marketing or targeted advertising without your distinct, informed, opt‑in consent. If you opt in, you may withdraw that consent at any time as described in the Privacy Policy. We will never infer consent for one individual from the consent of another individual whose information may appear in the same record.

Third‑Party Services and Links

The Services may integrate with or link to third‑party websites, applications, or services (for example, health systems, insurers, or communication tools). These Third Parties are not controlled by Equinox Solutions, and their own terms and privacy policies will govern your use of their services. We are not responsible for the content, security, or privacy practices of any Third Party.

Termination and Suspension

We may, at our discretion and without liability, suspend or terminate your access to the Services at any time if we believe:

  • You have violated these Terms or any applicable law.

  • Your use of the Services poses a security risk or could cause harm to us, other users, or Third Parties.

  • The Services are being used in a manner inconsistent with their patient‑advocacy purpose.

You may stop using the Services at any time. You may also request account deletion as described in the Privacy Policy, subject to our legal and contractual retention obligations.

Disclaimers

The Services are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express, implied, or statutory. Without limiting the foregoing, we specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, non‑infringement, and accuracy of information.

We do not warrant that the Services will be uninterrupted, error‑free, secure, or free of harmful components, or that any information obtained through the Services is complete, current, or correct.

Limitation of Liability

To the fullest extent permitted by law, Equinox Solutions and its officers, directors, employees, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or in connection with your use of or inability to use the Services, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim relating to the Services or these Terms will not exceed the greater of (a) the amounts you have paid to us for the Services in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Equinox Solutions and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Services.

  • Your violation of these Terms or any applicable law.

  • Your infringement or violation of any Third‑Party rights.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United States and, where applicable, the laws of the state specified in any order form or registration flow, without regard to conflicts‑of‑law principles. Any dispute arising out of or relating to these Terms or the Services will be resolved in the courts located in that state, unless otherwise required by applicable law.

Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide advance notice through the App, email, or other reasonable means. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services.

Contact

If you have questions or concerns about these Terms, please contact us at:

Email: privacy@projectleo.ai