Support
Leo is your advocate, not your doctor. Leo provides health information and advocacy support — not medical diagnoses or treatment.
In an emergency, call 911.
USA Crisis Resources
Medical
Emergency?
Call
911
Inside US Only
Suicide & Crisis Lifeline
Call
988
Inside US Only
Crisis Text
Line
Text “HOME” to
741-741
Text “AYUDA” for Spanish
The Trevor Project
Text “START” to
678-678
or call 1-866-488-7386
Use Find a Helpline for international crises resources
FAQs
What's free?
1
Everything you need to get started. Ask Leo anything, up to 50 messages a month (5 before you even sign up), and get plain-language help understanding denial letters, EOBs, and medical records. Free, always, no trial clock running out.
What does LeoPlus add?
2
LeoPlus removes the message limit entirely, adds document upload and storage (up to 500MB), and unlocks insurance appeal letter generation (3 a quarter, rolling over up to 12 a year). Everything on the free plan stays included.
Why did ProjectLeo change its pricing?
3
We want to reach as many people as we can. It's a restructuring to open Leo up to more people. The tools that matter most in a crisis moment, understanding a denial, reading a bill, stay free for everyone. LeoPlus exists for people who want to go further: unlimited use, document storage, and appeal generation.
How much does LeoPlus cost?
4
$9.99 a month if you pay monthly, or $7.92 a month if you pay yearly (billed $95 a year, a 20% savings).
Can I cancel anytime?
Yes. Cancel whenever you want, no questions asked, no retention calls.
5
What happens if I hit my free message limit?
6
You'll see a clear note when you're close to your limit, not a surprise cutoff. You can wait until next month or upgrade to LeoPlus for unlimited use.
Do unused appeal letters roll over?
7
Yes, up to 12 a year. If you don't use all 3 in a quarter, they carry forward instead of disappearing.
Does Leo guarantee my appeal will win?
8
No. Leo helps you build a stronger, more complete appeal, but no one can guarantee an insurer's decision. Leo is not a substitute for legal or medical advice.
Is ProjectLeo subject to HIPAA?
ProjectLeo operates as a personal health record platform. You choose to share your own records with Leo, which means the relationship is between you and your data. We've designed the platform with strong privacy protections that reflect our patient-first values, and we hold ourselves to rigorous security standards.
9
What happens to my documents if I cancel LeoPlus?
10
You'll have a window to download anything you've uploaded before storage access ends. We'll always tell you the exact date before it happens.
Does Leo replace my doctor or a lawyer?
11
No. Leo gives you information and drafts to work with, but it doesn't replace professional medical or legal advice. For anything urgent, contact a qualified provider directly. In an emergency, call 911.
