Introduction

Leo.ai (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information in compliance with HIPAA and applicable privacy laws. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Leo.ai app (“the App”).

Information We Collect

• Personal Information: Name, contact details, date of birth, and login credentials.

• Health Information: Medical history, symptoms, medication details, insurance information, and other health-related data you provide.

• Usage Data: Data about how you interact with the App, including logs, device information, and usage patterns.

• Cookies and Tracking: Information collected through cookies or similar technologies to enhance app functionality.

Use of Information

We use your information to:

• Provide and personalize the patient advocacy services of Leo.ai.

• Facilitate healthcare navigation, appointment scheduling, and insurance claim management.

• Improve the App functionality and develop new features.

• Communicate with you regarding your account or support.

• Comply with legal and regulatory requirements.

Disclosure of Information

We do not sell your information. We may share your data:

• With healthcare providers or insurers only as you explicitly instruct or authorize.

• With our service providers who support the App under strict confidentiality agreements.

• When required by law or regulatory authorities.

• To protect rights, safety, or property in emergencies.

Data Security

We use administrative, physical, and technical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction, consistent with HIPAA standards.

User Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal and health information.

• Restrict or object to certain data processing.

• Withdraw consent for data use at any time.

Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations.

International Transfers

If applicable, your data may be transferred to and processed in countries outside your residence with appropriate data protections.

Children’s Privacy

The App is not intended for children under 18. We do not knowingly collect data from minors without parental consent.

Changes to Privacy Policy

We may update this Privacy Policy. We will notify you of significant changes through the App or via email.

Contact Us

For questions or requests regarding your privacy, please contact us at: privacy@projectleo.ai.